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FREQUENTLY ASKED QUESTIONS
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How do I book ?All reservations can be made online on our website. To book your tour with us, click here. Once your booking is complete, you will automatically receive a confirmation email. For Private Tours and special requests, contact us at: clyde@bonnieandclydeurbantours.com. Last minute? Contact us directly via phone, What's App, Viber or Signal at +30 699 804 8028
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Do you offer Private Tours ?Certainly! All our public tours can scheduled as Private Tours. We also build a tailor-made beer & food experience according to your travel needs. Our Private Beer Tasting sessions are also available on location. We come to you! Group size: from 1-20 participants. To inquire, contact us here: clyde@bonnieandclydeurbantours.com
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Do you offer a Food Tour ?We sure do! The people spoke & we delivered. Introducing our unique gastronomy experience Eat & Crete Food Tour [out of the box] in Chania's White Mountains. Eat & Crete - Food Tour [out of the box] is a unique lifetime travel experience, presenting Crete's little-known areas, way beyond a downtown touristy food tour! Find details & availabilities here. Also available as a Private Tour. Contact us here: clyde@bonnieandclydeurbantours.com.
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What is your Cancellation Policy ?- Customers will receive a full refund, or credit for rescheduling, if they cancel up to 24 hours prior to Tour start time. - Cancellations are only accepted by email: cs@bonnieandclydeurbantours.com - Customers will receive a full refund or credit in case of operator cancellation due to weather conditions or other unforeseen circumstances. We’ll be in touch if that's the case. - No-shows will be charged the full price.
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Do you offer private transfers?Certainly! We can arrange for you, a private transfer from your accommodation to the tour meeting point and back to your accommodation, after the tour ends. Rates varies according the distance & the number of people. To request a transfer, one way or round trip, simply contact us here: clyde@bonnieandclydeurbantours.com
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How do I get to the meeting point ?The meeting point will be automatically sent in your booking confirmation email. Kindly arrive at the meeting point 5-10 minutes prior to start time. Pick up transfers are not provided on our public tours. You'll need to arrive to the meeting point by your own means (walking, bus, car, taxi or other). We may arrange a private transfer to/from your accommodation, to our meeting point; email us at: clyde@bonnieandclydeurbantours.com, to ask for a special rate, providing your hotel/accommodation location. Want our tips to get around Chania more easily? Use our Chania Transportation Guide. Planning to use a car? Downtown Chania, there are free & paid parking spaces in various locations. During Summer season, there is a high volume of cars looking for parking. Take our word for it - give yourself extra time ahead to park your car.
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Are tours cancelled due to weather conditions ?"There's no such thing as bad weather, only bad clothes." - Scandinavian Proverb We operate our tours, rain or shine. Please wear comfortable shoes & weather-appropriate clothing (hats, sunglasses & a layer for sunset are recommended). As per our Cancellation Policy, customers will receive a full refund or credit only if a tour is cancelled by the operator, due to weather or other unforeseen circumstances. We’ll be in touch if that's the case.
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What should I bring on the tour ?- Weather-appropriate clothing (hat, sunglasses, layer for sunset) - Comfortable walking shoes (keep your flip flops for the beach) - Your refillable water bottle to stay hydrated - Some cash for tips & purchases where possible is a good idea - For all Beer Tours: Valid Identification Card indicating you are at least 18 years old - Your enthusiasm!
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How much time in advance do I need to book ?All our tours run in small groups (6-8pax). The earlier you book, the better to make sure you have a spot! Book online here. Sales close from 3 to 24 hours before each tour start time, depending the tour & availability. Last minute? Contact us directly via phone, What's App, Viber or Signal at +30 699 804 8028
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What are your safety measures ?We follow the governmental safety guidelines. ➤ Gear/equipment sanitized between use
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What is the Greek beer scene like ?This is an exciting time for the Greek craft beer scene which now has over 115 independently owned breweries (& counting). It is brewing with passion & quality. From classic crushable styles to wild beer experiments, international collaborations & festivals, Greek craft breweries have been raising the bar. We welcome all our guests into this awesome, delicious, emerging craft beer destination: Greece. On our Beer Tours in Crete, you will fall in love with our craft beer world — one sip at a time. Read all about it: CRETE CRAFT BEER GUIDE Part 1: East Crete Part 2: West Crete THE GREEK BEER MAP Get it here.
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What is Craft Beer ?In short, the definition of Craft Beer means a small-scale, independently owned brewery with a passion for their work. At Bonnie and Clyde Urban Tours, we love good beer. We update the beer menu for every tour, showcasing top quality craft beers of various styles, matching guests' preferences & what's seasonal. Greek craft beer will blow your mind! You won't find any macro, multi-nationally owned beers here. Read more about what Craft Beer means here: What Is “Craft” Anyway?
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More questions ?Happy to help! Just get in touch with us: cs@bonnieandclydeurbantours.com
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Are gratuities / tips accepted ?Yes, if your guide did a good job it is customary to show them your appreciation & drown them in money! You may want to bring some cash with you for tips, to show your appreciation at the end of the tour.
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Where do the tours take place ?The exact location will be automatically sent in your booking confirmation email. CHANIA TOURS: Chania 73100, Crete, Greece Sunset Craft Beer & Food Tour Chania's Old Venetian Harbour The Cruise Ship Guest Beer Tour Chania's Old Venetian Harbour Eat & Crete Food Tour [out of the box] Chania's White Mountains Villages (vehicle included) Olive Harvesting Hands-On Experience Chania's Mountain Countryside (vehicle included) RETHYMNO TOUR: Rethymno 74100, Crete, Greece Craft Beer & City Tour Rethymno's Old Town & Venetian Harbour
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What beers will we taste on your Beer Tours ?Delicious. Greek. Craft Beers. On our Beer Tours, you'll taste a variety of local craft beers selected from microbreweries in Crete & across Greece. To showcase the top quality & range of the Greek Beer Scene, the beer menu changes on every tour matching guests' preferences & what's seasonal; from classics (such as IPA's or blondes) to fun seasonals (such a fruited sours or weiss). On top of that, our knowledgeable guides will share fascinating stories about each beer style, history, ingredients and tasting techniques that will transform your appreciation for beer. No cheap, macro, multinationally-owned breweries here! Psst! ... that's some of the reasons that the THA awarded us The Best Learning Experience In Crete ! WHAT DOES CRAFT BEER MEAN? Find out here. READ OUR CRETE CRAFT BEER GUIDE: Part 1: East Crete Part 2: West Crete
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What will we eat on your Food Tour ?Our Eat & Crete Food Tour [out of the box] takes you through charming villages in Chania's White Mountains. This isn't your plain, downtown, touristy, food tour! The menu includes the core of the world-renowned Cretan Cuisine, that'll satisfy our senses & stomach: fresh seasonal salads, appetizers, cheese, slow-cooked dishes & local wine. Home made dessert & spirit will be the ideal finish to our meal. Most of the menu ingredients are grown seasonally in local gardens or even wild- foraged. You'll also taste local snacks & Cretan delicacies, raki (the local spirit), plenty of olive oil & more… while meeting people & their culture. Vegetarian options available. Simple write us a note during your booking process, so we may prepare accordingly. For more info & availabilities, click here.
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Is there food included on your Beer Tours ?Yes! While our beer tours in Crete focus on delicious Greek beers, they are also include food from the local cuisine. Food is an essential part of the travel experience & we want our guests to savor the local flavors of both beers & Cretan cuisine. It might blow your mind how food pairings can change the taste of beer! Sunset Craft Beer & Food Tour - Chania Enjoy our award-winning Craft Beer & Food Pairing full tasting menu. Local food & specialties. The Cruise Ship Guest Beer Tour - Chania Enjoy our award-winning Craft Beer & Food Pairing full tasting menu. Local food & specialties. Craft Beer & City Tour - Rethymno Enjoy super tasty finger foods at the final tasting location. ** Vegetarian menu available. Simply make a note during the booking process. Looking for our Food Tour? Check our Eat & Crete Food Tour [out of the box] in Chania's White Mountains. It's a must... Sit back, relax & let us take care of your taste buds
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What will we learn on your Beer Tours ?On our Beer Tours, you will: - Explore the secrets of Greek Craft Beer - Learn about the history of beer, ingredients & flavours - Try tasting techniques that will develop appreciation for beer - Demystify beer styles & what they actually mean (like "what is an IPA anyway?") - Develop your beer vocabulary with user-friendly tips & tasting charts In 2022, our second year in operation, Bonnie and Clyde Urban Tours received The Travel and Hospitality Award for the Best Learning Experience in Crete! You will also: - Uncover some of the best Cretan gastronomy & local products - Orient yourself through the city of Chania, it's back-streets & iconic locations Our tours are designed to be non-touristy & for all levels of beer lovers: from beer newcomers to beer geeks. Find testimonials and reviews from our awesome guests at the bottom of this page, on Google Reviews, Trip Advisor & Airbnb Experiences.
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Are there W.C. / bathroom stops during the tour ?Yes, each route has designated W.C./bathroom stops. Your guide will let the group know along the way ( don't hesitate to let them know if nature calls ).
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Is this a Booze-Tour or a Pub-Crawl ?Our beer tours are specifically NOT that style. We keep our beer tours fun, friendly & respectful, including Beer Tasting Segments, comparable to a wine pairing master class (without the snob attitude)! That's our style. Have a look on our blog: - The first Craft Beer Tours in Greece ! - Craft Beer City Tour in Rethymno's Old Town
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Can I order extra drinks during the tour ?Although we do agree that beer is amazing, we ask you not to order any extra drinks during the tour. Placing orders, payment & consumption time of extra drinks are not part of the scheduled structure of the tour & cause delays, which can heavily impact the smooth running of the event. That being said, you are welcome to stay at the final location & order as much as you like when the tour is over!
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What languages are your tours offered in ?All our public tours operate in English. We are happy to accommodate tours in French (oui, en Français!) or Greek (ναι, στα Ελληνικά!). Email your request at clyde@bonnieandclydeurbantours.com.
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Can you tell me about my guide ?Our guides love beer, food & their city! We are local buffs who love sharing knowledge & stories about good beer, unique neighborhoods & the unique local culture of Crete. Don’t hesitate to ask your guide about our favourite things to do - we love sharing our insider recommendations! Want to learn more about your guides? Read their articles here: BONNIE - Craft Beer; A Love Story - Thank the Irish! CLYDE - Life Experiences: Grab your chance! - I-want-pink-sand, Elafonissi Find testimonials and reviews from our awesome guests at the bottom of this page, on Google Reviews, Trip Advisor & Airbnb Experiences.
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More questions ?Happy to help! Just get in touch with us: cs@bonnieandclydeurbantours.com
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We are on our Honeymoon. Is this tour for us ?100% yes! We can think of no better way to spend a honeymoon in Crete & Greece! If food or craft beer is the way to your heart, this will be a match made in heaven. Couples regularly share with us that this tour is the biggest highlight of their honeymoon. Our non-touristy tours are in small-scale groups, up to 6-8 participants. We also offer our Beer Tours & Food Tour as Private Tours for a more intimate setting. Email your request here: clyde@bonnieandclydeurbantours.com.
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Do you accommodate larger groups ?Certainly! For corporate tours, birthdays, anniversaries & bachelor/bachelorette parties, we can help make the magic happen. We can tailor a tour based on your needs & we also offer to come to your location. Simply make your request here: clyde@bonnieandclydeurbantours.com.
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Do you offer shore excurions for Cruise Ship travellers?Certainly! We offer our specially-made CRUISE SHIP GUEST BEER TOUR - CHANIA. We also tailor-made shore excursions with craft beer, Cretan food & a local perspective in Chania, suited to your desires & schedule. For private tours, email us here: clyde@bonnieandclydeurbantours.com.
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Do you offer Alcohol Free options?Certainly! Our Alcohol Free menu include beers and other tasty beverages. We can offer alternative beverage menus upon request: i) Non-Beer Menu ii) Alcohol-Free Menu To request this menu or for more info, email us at : clyde@bonnieandclydeurbantours.com.
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Do you offer vegetarian options ?Definitely yes! Crete offers many vegetarian-friendly foods, which we're happy to cater for. This menu does include dairy (no meat, no poultry, no fish). Simply mention during your booking process how many guests choose the Vegetarian menu, so we may prepare accordinly.
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What if I don't like beer but my travel companion does ?We can offer alternative beverage menus upon request: i) Non-Beer Menu ii) Alcohol-Free Menu To request this menu or for more info, email us at : clyde@bonnieandclydeurbantours.com. The tours include stories about beer history, ingredients, flavours & tasting techniques to appreciate beer in a whole new way. You just might surprise yourself enjoying something new! Here's what Patrick said about taking wife on the tour: " While I take my wife to many breweries she is by no means a “beer person” but our guide did a wonderful job including her in our more technical beer discussions and explaining differences between each beer and food pairing in a way we both appreciated. I will recommend this tour to anyone visiting Chania! " Cheers!
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I am a solo traveller. Is this tour for me ?Most definitely; the more the merrier! Our tour style is always friendly & fun. All travel enthusiasts are welcome on our tours in Chania & Rethymno, Crete. Welcome to our community! If the date you are looking for isn't available online, email us directly at : clyde@bonnieandclydeurbantours.com.
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I am new to craft beer. Is this tour for me ?Yes, absolutely yes! Our tours are designed for all levels of beer lovers; from craft beer newcomers to full-on beer geeks. Our guides are knowledgeable about beer & love sharing their passion with everybody. They will select beers to suit the tastebuds of the group, including the new comers. On our Beer Tours in Crete, Greece, you will: - Explore the secrets of Greek Craft Beer - Learn about the history of beer, ingredients, flavours - Try tasting techniques that will develop appreciation for beer - Demystify beer styles and what they actually mean (like the IPA!) - Develop your beer vocabulary with user-friendly tips & tasting charts Find out what Craft Beer means here: What Is “Craft” Anyway?
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Are your tours LGBTQ+ friendly ?Yes! Absolutely yes! People from all different walks of life are welcome with us. Our tours are LGBTQ+ friendly. Welcome to our community!
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What is the minimum age to participate ?CRAFT BEER TOURS: 18 years old; this is the minimum drinking age according to the Greek law. FOOD TOUR: 15 years old, always accompanied by an adult. * Travelling with kids or babies? As much as we do love kids & babies, our public tours are truly geared toward an adult audience. Please be considerate of other guests - your guide & don't surprise us with a baby in your arms at the meeting point. Instead, we're super happy to schedule a Private Tour to accommodate your little ones! Contact us here: clyde@bonnieandclydeurbantours.com.
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Can I bring my kids ?CRAFT BEER TOURS: 18 years old; this is the minimum drinking age according to the Greek law. FOOD TOUR: 15 years old, always accompanied by an adult. * Travelling with kids or babies? As much as we do love kids & babies, our public tours are truly geared toward an adult audience. Please be considerate of other guests - your guide & don't surprise us with a baby in your arms at the meeting point. Instead, we're super happy to schedule a Private Tour to accommodate your little ones! Contact us here: clyde@bonnieandclydeurbantours.com.
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Can I bring my pet ?No. We love all kinds of pets, but this is a tour for people. Thanks for your understanding.
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More questions ?Happy to help! Just get in touch with us: cs@bonnieandclydeurbantours.com
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What are your best travel tips?If you’re anything like us, it rubs you the wrong way to be called a tourist, when you rather identify as a traveller. You seek real experiences. On our blog, we've compiled our best travel tips for memorable travels. You'll be glad to read these! Head here: Travelling tips, vol.1: Before the Trip Travelling tips, vol.2: During the Trip
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What makes Chania an awesome travel destination ?Read what makes Chania a must-see place on our travel blog here: Chania: the full package! From beaches to mountains, from craft breweries to wineries, from Greek hospitality to high quality Cretan gastronomy... Mountains & Sea... History... Chania has it all. What are your waiting for? Come on down! Every beer is a new love story. Every bite is a thrill.
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How to get around in Chania ?To get around in Chania, you may use taxis, buses, bicycles, on foot or rent a car. Chania is an accessible city for all travellers. For more info read our: Transportation Guide to Chania
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Where are Chania's Public Services for travellers ?Individual traveller or seasonal tourist, you never know what'll come up during your stay. Here is your: Chania Public Services Guide Find Chania's: Hospital Town Hall KEP: Citizens Services Centers Post Offices Chania Tourist Information Office Airport of Chania Port of Souda (Chania) Emergency public services and contacts Best be prepared with the correct information & emergency numbers for Chania, Crete.
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Who is behind Bonnie and Clyde Urban Tours ?Bonnie & Clyde… the famous couple reigns as the symbol for adventure & making your own rules. The Bonnie and Clyde Urban Tours Travel Agency was co-founded in 2021 on the island of Crete, Greece, by a joyful French-Canadian Montreal gal sharing her joie de vivre & a cosmopolitan Greek Athenian man with a sharp sense of how travelling can evolve for the better. Being big beer lovers & travellers ourselves, we proudly created the 1st ever Craft Beer Walking Tours in Greece!!! OUR PHILOSOPHY It's all about: More people loving Greece, Travel, Life and the Sea. Paving new roads in the modern travel industry, with eco-responsibility at the core. Promoting Crete's authentic character through alternative tours. Always with a human approach & friendly attitude. OUR STORIES Read our Bonnie's story here ! Read our Clyde's story here! We're so proud to be pioneering to bring Greek Craft Beer to the taste buds of travellers from across the globe. Always in our friendly, non-touristy style! Love & beer! WATCH OUR VIDEO
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Where can I read Testimonials & Reviews ?They said whaaaat? Don't be shy, get curious! Find Testimonials & Reviews of our Craft Beer & Gastronomy Food Tours in Crete, from our real guests at the bottom of this page, on Google Reviews, Trip Advisor & Airbnb Experiences. We strive to make our tours non-touristy, unique, personable, memorable, educative & fun!!
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What awards has Bonnie and Clyde Urban Tours won ?We are delighted & proud to have been honoured with the awards for: Best Small Group Tour Operator 2024 – Crete Innovative Tour Company of the Year 2023 - Crete Best Learning Experience of the Year 2022 - Crete From our inception in 2021, a lot of hard work, careful organization, attention to detail, excellent service & high level of knowledge go into our tours -- we are thankful for the recognition from the Travel & Hospitality Awards and the Travel & Tourism Awards! To our amazing guests, awesome community & devoted fans from across the world - we say THANK YOU for being with us, for your heart-warming testimonials, your thirst for our experiences & your genuine excitement!
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Can you tell me about my guide ?Our guides love beer, food & their city! We are local buffs who love sharing knowledge and stories about good beer, unique neighborhoods & the unique local culture of Crete. Don’t hesitate to ask your guide about our favourite things to do during your stay - we love sharing our insider recommendations! Want to learn more about your guides? Read their articles here: BONNIE - Craft Beer; A Love Story - Thank the Irish! CLYDE - Life Experiences: Grab your chance! - I-want-pink-sand, Elafonissi Find testimonials and reviews from our awesome guests at the bottom of this page, on Google Reviews, Trip Advisor & Airbnb Experiences.
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